Cancellations and Late Arrivals
We understand that life can get pretty busy sometimes, however, if you are not able to honour your scheduled appointment, please provide at least 48 hours notice to cancel or reschedule your service. This gives our staff ample time to offer your appointment to another client.
If less then 48 hours notice is given, a fee of $40 will apply.
If less then 24 hours notice is given, the client will be charged the full price of their scheduled service(s).
Thank you for your cooperation.
Please arrive to your eyelash appointment without any make-up. Clients must avoid oil-based products near their eyes for 24 hour prior to a lash treatment. And lastly, if you wear contact lenses you will need to remove them before your service.
Although it is our preference to provide treatments to clients 18 and older, there are always exceptions, such as models, grads, special occassions, and our recent Miss Teen Canada competitor. We require a parents consent to provide any services to clients under the age of 18.
All clients are required to sign a release form.
Lashes from Another Studio
We are unable to work on eyelash extensions from other studios.
To maintain our high standards and to ensure our clients safety and satisfaction, we will not apply lash extensions if you have extensions from another studio. Your options are to have your existing extensions removed by us, removed by your current technician, or wait for your lashes to shed before having a new set applied.
No Children In Studio
For safety reasons, as well as to maintain the spa-like atmosphere at The Lash and Brow Studio we ask that our clients do not bring children under the age of 10 to the studio. Enjoy this time for relaxation and peace and quiet, not only as a courtesy to other clients, but also for yourself.